the symmetry advantage

talking shop.

Talking Shop is produced by Symmetry, a boutique print shop that delivers the results you need, when you need them.

monthly archives for September 2015

The Customer Is (Not) Always Right

            “The customer is always right,” a phrase coined in 1909 by Harry Gordon Selfridge, founder of Selfridge’s department store in London, is typically used by businesses to convince customers that they will find good service at this company and to motivate employees to give customers good service. I wish […]

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Think You Have it all Planned? Think Again.

            If you’re in business then you probably do quite a bit of planning. Meetings, delivery schedules, sales calls and all of the other activities that comprise the day of a busy businessperson. There’s a lot to be said for spontaneity but when you’re running a business being spontaneous isn’t […]

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